BNC4FREE is made up of several volunteer’s who donate their time and efforts into making the service better. Our staff carry out day to day tasks such as assisting users, processing requests and sometimes other more complex tasks such as updating the website, developing new features, updating the IRC Services bot and managing the servers and their security.
Our Staff Team
Our team is currently undergoing changes. Please check back soon for an update
Our Staff team is currently organised as set out below:
|Staff Team Leader/Expert||Development Team Leader/Expert||Technical Team Leader/Expert|
|Staff Team Members||Bot Development Team Leader/Expert||Bouncer Development Team Leader/Expert||Technical Team Members|
|IRC Helpers||Bot Development Team Members||Bouncer Development Team Members|
Each team has a set of responsibilities, these are defined using the RACI model. RACI is outlined as follows
Those who are responsible are those that do the work to and complete the tasks expected within role or team and carry out day to day operations. On occasion, those that are responsible can be delegated to assist in the tasks required for their role.
Those who are accountable are those who are answerable for the correct and thorough completion of tasks, delegates the tasks to those responsible and ensures that day to day operations are maintained.
Those who are consulted are those whose opinions or information are sought and are typically experts in their area
Those who are informed are those who are kept up-to-date on progress, daily operations and other changes.
The responsibilities of each area are set out below:
|Ensuring objectives and targets are met||R/A/C/I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/I||R/A/I||R/A/I||R/A/I||R/A/I|
|Ensuring a quality service is maintained||R/A/C/I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/I||R/A/I||R/A/I||R/A/I||R/A/I|
|Changes to policies & procedures||R/A/C/I||C/I||C/I||C/I||C/I||C/I||I||I||I||I||I|
|Development of Bouncer/Bot Software||R/A/C/I||I||R/A/C/I||R/A/C/I||R/A/C/I||R/A/I||R/A/I||I|
|Rollout of new or updated software||R/A/C/I||I||R/A/C/I||R/A/C/I||A/I||A/I||I||I||R/A/I||I|
|Changes to Servers & Security||R/A/C/I||I||R/A/C/I||R/A/I||I|
|Processing of Requests||R/A/C/I||R/A/C/I||R/A/I|
|Enforcement of Blacklisting & Bans||R/A/C/I||R/A/C/I||R/A/I||R/I|
|Supporting IRC users with queries||R/A/C/I||R/A/C/I||R/A/I||R/I|
|Responding to email queries or requests||R/A/C/I||R/A/C/I||R/A/I|