Difference between revisions of "Request"

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m (→‎How to Request Additional Networks for Your Account: More details on verifying your email address and checking the status of your network request)
m (→‎Frequently Asked Questions: Freenode replaced with LiberaChat due to recent widely known issues)
 
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=== I don’t want everyone to see my request or email address, Can i request privately? ===
 
=== I don’t want everyone to see my request or email address, Can i request privately? ===
  
Yes. You can join ##bnc4free on Espernet and Freenode where the channels are moderated so that only our staff team and our services bot can see your messages.
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Yes. You can join ##bnc4free on Espernet and LiberaChat where the channels are moderated so that only our staff team and our services bot can see your messages.
 
   
 
   
 
=== Can i request by email? ===
 
=== Can i request by email? ===
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At present, we will be able to process requests within 24 to 48 hours of your request. In most cases it will take less time for us to process your request.
 
At present, we will be able to process requests within 24 to 48 hours of your request. In most cases it will take less time for us to process your request.
If you request has not been processed within 48 hours, please contact our [mailto:support@bnc4free.com support team] quoting your username of request ID and we will look into this.
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If you request has not been processed within 48 hours, please contact our [mailto:support@bnc4free.com support team] quoting your username or request ID and we will look into this.

Latest revision as of 19:09, 12 June 2021

Requesting an IRC Bouncer from us is easy and simple provided that you fill in the required fields and provide the necessary details accurately and correctly so we can set-up your account. By following the steps on this page, you will be able to successfully request a bouncer with us.

How to Request an Account

In order to request an IRC Bouncer, you will need to join one of our IRC Channels. To do this, choose a network from our Official Network List, connect to the network and join the channel “#bnc4free”.

Once you have done this, you will need to type !request in the channel. You will be asked to fill in the following fields:

  • Username – This is the username that you will use to login and authenticate to the bouncer.
  • Email Address – This is the email address that we will send details to when your request is accepted.
  • IRC Server – This is the IRC server address that you will want the bouncer to connect to. (e.g: irc.efnet.org). You can add more servers after you’re request has been accepted. More details on this soon
  • IRC Port – This is the IRC port that you usually connect to on the server which is usually 6667. For SSL Ports please prefix the port with a “+” (e.g: 6667 – SSL e.g: +6697)

The command you will enter in the IRC Channel should then look like

!request someusername myemail@example.com irc.test.net 6667

Once you have entered this into the channel, you will be sent an email containing a verify code of which must be entered onto IRC or can be entered on the Verify your Email page in order to validate your email address.


When you have verified your email address, your request is officially pending review from the staff team. You can check the status of your request on the Check Your Request page or by using the following command on IRC:

!check [username/request id]

You will receive an email from us when the request has been accepted or rejected.

How to Request Additional Networks for Your Account

If you already have an account with us, you can request up to 2 additional networks to be added to your account (bringing the total to 3 on your account). To do this, choose a network from our Official Network List, connect to the network and join the channel “#bnc4free”.

Once you have done this, you will need to type !network request in the channel. You will be asked to fill in the following fields:

  • Username – This is the username that you will use to login and authenticate to the bouncer.
  • IRC Server – This is the IRC server address that you will want the bouncer to connect to. (e.g: irc.efnet.org). You can add more servers after you’re request has been accepted. More details on this soon
  • IRC Port – This is the IRC port that you usually connect to on the server which is usually 6667. For SSL Ports please prefix the port with a “+” (e.g: 6667 – SSL e.g: +6697)

The command you will enter in the IRC Channel should then look like

!network request someusername irc.test.net 6667

Once you have entered this into the channel, you will be sent an email containing a code of which must be entered onto IRC or can be entered on the Verify your Email page in order to validate that you have requested the new network for your account.


When you have verified your email address, your network request is officially pending review from the staff team. You can check the status of your request by using the following command on IRC:

!network check [request id]

You will receive an email from us when the request has been accepted or rejected.

Frequently Asked Questions

I don’t want everyone to see my request or email address, Can i request privately?

Yes. You can join ##bnc4free on Espernet and LiberaChat where the channels are moderated so that only our staff team and our services bot can see your messages.

Can i request by email?

At this time, it is not possible as we are working on a system that will be able to read the emails sent in a specific format and automatically input the data into our request system. We will update you once we have this up and running!

When will my request be accepted?

At present, we will be able to process requests within 24 to 48 hours of your request. In most cases it will take less time for us to process your request. If you request has not been processed within 48 hours, please contact our support team quoting your username or request ID and we will look into this.